Refund policy
At Eleanora Living, we strive to provide high-quality products and a smooth shopping experience.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation requests cannot be accepted.
Refund Eligibility
Refunds will only be issued in the following cases:
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The product received is damaged during transit.
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The product received is defective or non-functional.
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An incorrect item was delivered.
Customers must report such issues within 48 hours of delivery by providing clear photos or videos as proof.
Non-Refundable Cases
Refunds will not be issued for:
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Change of mind after purchase.
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Incorrect ordering by the customer.
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Damage caused by misuse, improper installation, or negligence.
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Requests submitted after the reporting period.
Refund Processing
Approved refunds will be processed within 7–10 business days to the original payment method used during purchase.
Contact
For refund-related inquiries, customers may contact our support team through the contact details provided on our website.